Live call answering
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Trust that each and every call is answered, every lead nurtured and every customer cared for.
Professional services designed to help your business thrive and connect with customers anytime, anywhere.
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.
Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.
Australia's most flexible answering service company with solutions for small businesses to large corporations.
Highly skilled professionals with industry-specific training
Tailored greetings that match your brand and business needs
Instant alerts via email, SMS, or your preferred method
Encrypted and secure handling of all your business communications
Service available in multiple languages to serve diverse customers
Scalable solutions that grow with your business needs
Quick onboarding with seamless integration to your existing systems
Comprehensive analytics and reporting for business insights
Our staff are highly trained in different industries with bespoke solutions for multiple sectors.
Tailored solutions for growing businesses
Specialized support for medical practices
Professional medical reception services
Secure handling for financial services
Property management and real estate support
Confidential support for legal practices
Field-ready support for trades and construction
24/7 support for hospitality businesses
Technical support and IT service management
Detailed information about our services and how we can help your business.
That makes it easy for you to engage with a fascinating process that's cost-effective. You may think that $3 per call is quite pricey but think of it by doing this, if 1 in 10 calls develops into somebody hiring your organization, it's likely you'll make a lot more than the $80ish that it cost to answer all those calls.
" Fantastic Workplace Environment, that is Warm, Welcoming and Varied, Features' are remarkable, truly friendly personnel that quickly become buddies. Safe and excellent space for organizations that are both recognized and those beginning out."
A phone answering service or virtual receptionist is a design where your inbound calls can be diverted to a professional receptionist who is available to take those calls for you and either forward the crucial calls across to you or take a message - answering service and send that message through to either you or your personnel.
The average manager spends around 20% of their time participating in to either admin jobs or addressing time wasting inbound calls - phone answering service. With your own virtual receptionist on the team you can recover that time and focus your attention on doing what you do best, generating more clients and growing your service.
To start with, when you sign up for a 7 day free trial you will be designated a local telephone number. If you are in Sydney then that number would be a regional Sydney 02 number. As soon as you have your special number you will require to inform us what welcoming you desire our group to utilize when we address your calls.
Now that you have your greeting set up you will need to inform us how you desire to get your messages. Messages can be sent out by either SMS or e-mail. If you choose to receive your message by email then there is no surcharge, if you select SMS then there is a small additional fee per SMS.
Never. You can move as lots of or as couple of as you want. Some consumers have all of their incoming calls diverted through our answering services and let us handle the whole reception procedure. Other consumers simply send us their overflow calls when they are truly hectic. Other consumers once again simply user us for after hours calls or calls gotten when their in-house receptionist is on yearly leave or off on authorized leave.
Another excellent thing about using our service is that the cost of live answering is tied to the level of service. < We have a whole series of services using our call answer service. We are especially popular with expert service firms like legal representatives, accountants and specialists who require live answering.
In this article, we will explore the advantages of using a virtual receptionist service and how it can enhance your service operations. One of the main benefits of an answering service is the capability to address incoming calls effectively. A virtual receptionist can manage and respond to contact your behalf, making sure that your clients receive a prompt and professional phone response.
Let us answer that call. An important advantage of answering services is the cost-effectiveness it provides. Working with a full-time, in-house receptionist can be expensive, considering the additional expenses connected with staff member advantages, training, and equipment. On the other hand, a virtual receptionist service allows you to pay only for the services you require.
Among the main advantages of a virtual receptionist service is the ability to address incoming calls efficiently. A virtual receptionist can manage and respond to contact your behalf, ensuring that your clients get a prompt and professional response. With a virtual receptionist, you can concentrate on your core organization activities without interruptions from needing to address consistent phone calls.
This service focus enables you to streamline your company operations and free up your time to focus on more vital tasks. It makes sense to have each call answered promptly by our team. While we are on the phone providing out details, you can be constructing your company and dealing with plans.
Why not register for a 7 day totally free trial and test out our service. There is definitely no obligation to continue with live answering after the trial and you can sign up online on our signup page so you can sign up at a time to suit you. We are an Australia based company and comprehend the service environment in Australia - local phone answering service.
Addressing services handle both incoming and outgoing company communications for your company, permitting you to commit your time to other company jobs. Nevertheless, discovering a top quality answering service that comprehends your business's specific requirements can be difficult. Find out more + To help you in your search for a partner, we've assembled this list of the top phone answering services in Australia.
The brief response is there are no additional charges or charges! Upclose & Virtual offers a customised phone answering service which implies your virtual receptionist builds a relationship with your consumers and with your personnel. We provide a complimentary discovery session. There are no extra charges or charges for this service.
The information will be provided to you so that all your calls will automatically forward through to your virtual receptionist - hassle totally free and instantaneous! Your virtual receptionist researches your business site and discusses your service requirements to guarantee that they are prepared to address your calls with a sound working knowledge of your service - there's no robotic script reading! If you have visit booking software your receptionist will familiarise themselves with the programs that you utilize - we are versatile to your needs! Your virtual receptionist will establish your after hours message bank after getting suggestions from you about the content that you would like on the message - its everything about you and your choices! Your virtual receptionist will prepare comprehensive notes of your business requirements so that in case they are away their 'back up friend' can handle your calls - we have you covered!.
If you have any concerns or would like to learn about our bundles, speak to one of our group today.
Additional calls are billed at $3. 45 per call. At Virtual Headquarters many of our business is with long term customers which's because there is no pressure. We wish to be your live answering service partner in the call management cycle. We desire your little company to prosper because that likewise implies we are a success.
Nowadays there are numerous addressing services going into the market and attempting to use truly low answering service charges, but there is no worth in going with the cheapest answering service plan if the receptionists are based on the opposite of the world and the business has no experience - virtual telephone answering - professional phone answering service.
Expert communication is a critical function for any commercial business, particularly throughout significant change. Your personnel might be spread throughout the city, some working from home, some in the HQ, however your consumers won't be interested in how you've structured your labor force, they just desire a genuine person to answer their call.
Ready to transform your business communications? Contact us now for a free consultation.
1-800-VIRTUAL
info@virtualreceptionist.com
Available 24/7 on our website